Trax

The software to help you manage your queuing needs of your business

Customer service orientated companies and institutions frequently face the problem of lengthy queues and unpredictable waiting time causing tension and stress to both customers and staff which result to inferior service to clients.

The solution is a queue management system. QTrax enables your staff to confidently handle queues of any length. Your customers will no longer stand and walk through the length of the queue. Instead of standing uncomfortably in long queues, customers can sit down and read your brochures and posters and learn more about the services of your company.

Using QTrax, customer-oriented institutions, like banks, local government offices, schools, universities, hospitals, post offices, and telecommunication companies will improve their services and provide more positive image to their respective customers. QueTrax audio component for announcement, ease-of-use to servicing staff and an intuitive customer ticket dispensing kiosk assures you served delighted customers, empowered employees and informed management – all translate into increased revenue for your business.

Modules

• Touch Screen Ticketing Kiosk
• Multimedia Display
• Window/Teller
• Admin Management

Main Features

• Multiple tickets per window
• Multiple services
• Schedule-based service availability
• Custom company logo for display
• Custom company logo for tickets
• Prominent number calling and display

User Benefits

• Orderly queues
• Increased productivity
• Increased customer satisfaction
• Increased staff satisfaction
• Reduced cost of advertisement
• Attracts New Customer

Options available

• Touch Screen Ticket Dispenser
• TV or LCD Display
• Multi-media Playing Background Display
• Integration with Microsoft Speech

System Requirement

• Windows 98/XP/2000
• One Ticketing computer with Printer
• One Display computer
• Service window computer(s)
• Computer to host database server (can be one of other computers in the network)
• Users familiar with the Windows user interface
• A System Administrator who knows how to setup
• software, copy files through the Windows Explorer,do backups, zip files, and upload and download files to and from the Internet.
• Printer and backup system

QTrax - Que Management System (168.51 kB)